-Policies-

-Making Your Booking-

With regards to your booking, our policy is as follows:

 

We request a 50% payment at the time of the booking. The remaining balance is due 60 days before your check in date.

 

We also request a Refundable Damage Deposit of £350 which you can pay at the time of your second payment. Provided there are no "unreasonable" damages to the property and its contents during your stay, we will refund the deposit to you within 7 days after your departure. We fully accept little breakages like the odd glass etc and this is not charged for.

We operate a "moderate" cancellation policy. Up until 60 days before your arrival date we would offer you a 100% return of your deposit upon cancellation. Once  you pay the full balance at 60 days before your arrival, and then decide to cancel your holiday, you will receive a 50% refund of the total cost if you cancel up to 4 weeks  before check-in, 25% refund if you cancel up to 3 weeks before check in. No monies are refundable if you cancel within 14 days of your arrival date. You have the right to cancel any booking free of charge up to 24 hour after your booking is confirmed by us.

Our property operates a strict NON-SMOKING Policy within the property.

Check in is after 4pm and check out is before 11 am on your day of departure, in  Cyprus and Check in is after 3pm and before 10.30am on your day of departure in Spain.

If you have any questions please do not hesitate to send us an email, if you would like to go ahead with the booking please do get in touch and we will send you all the details for making the payment.

-VILLA BOOKING INFORMATION-

Upon booking we confirm your payments. We do not send reminders for the second payment, so please make a note of the payment date.  In the run up to your rental period we will send you a welcome booklet on the villa and we will send you directions and the access details. Our prices are per week (7 nights) if your booking is for less than 7 nights you will still be charged the price for the whole week.  As a returning guest you will be entitled to a discounted rate if you book direct with ourselves.

Late bookings: We can accept bookings up to 3 clear days before your date of arrival. 

-Legalities-

-Insurance-

It is your responsibility to arrange appropriate insurance cover for all members of your party throughout your holiday. All guests use the pool, and all other facilities entirely at their own risk. Please ensure pool safety at all times, as these are private pools with no lifeguard. at certain times of the day/year.

-Liability Limitations- 

We do not accept responsibility for any loss of personal items whilst staying in our property or after departure. Neither we, nor our agents, are liable for any loss of valuables or injuries resulting from use of the Pool, Hot Tub or in any part of the property, or for any disturbance caused by building works, or other persons in close proximity. Parents are responsible for the safety of their own children at all times, but particularly when using the pool.  We do not accept any responsibility for the pool being out of action for any reason. 

-Force Majeure-

Neither the Owners, nor our Property Management company or any part of their respective company (ies) shall be held liable under the terms of this rental for any breach which may arise as a result of ‘Acts of God’, ‘Acts of the Common Enemy’, ‘Civil Unrest’, ‘Strikes’, ‘Lockouts’, ‘Pandemics’ “epidemics” or any reason whatsoever beyond the control of the Owners, our Representatives or any part of their company (ies).

-Supplemental Refund Policy Due to Coronavirus-

 

Refunds will primarily be determined depending upon any change to the UK and Cypriot Government travel guidance at the time of booking and the travel guidance at the time of cancellation.

 

A full refund will be offered under the following circumstances; 

 

If flights from the UK are cancelled due to UK government advice, the Cypriot government stops travellers from the UK from traveling to Cyprus,

 

If Cyprus is placed in a red zone or the UK enters a full national lockdown with restrictions to foreign travel to Cyprus. 

 

Additionally, if the Foreign, Commonwealth & Development Office in the UK advises against all travel to Cyprus, for any reason, after the time of booking a full refund will be offered.

 

If Cyprus remains in the amber zone and flights are going to Cyprus from the UK and you choose not to travel because you decide that you cannot follow UK government requirements to test and isolate upon your return to the UK then your holiday will be refunded by 75% if you cancel at least 30 days before or by 25% with less than 30 days of your booking arrival date. If we receive a replacement booking covering the same period an additional refund will be considered up to the full amount paid, less any unavoidable charges. Individual circumstances will always be taken into consideration.

 

Should Cyprus be in a green zone and you choose not to travel you refund will be in line with our refund policy set out on our booking portals and website.

-No Smoking Policy-

Our property operates a strict NON-SMOKING Policy this includes vaping/e-cigarettes. We thank you for respecting this.

WE WILL FINE ANY GUESTS WHO HAVE BEEN SMOKING IN THE PROPERTY.