LANTANA APARTMENT
- PAPHOS- CYPRUS-

-Making Your Booking-

​

With regards to your booking, our policy is as follows:

 

We request a 50% deposit at the time of the booking. The booking is only guaranteed upon receipt of payment.

The balance is due 60 days before your check in date. 

 

We also request a “Refundable Damage Deposit” of £250 which you pay at the time of your second payment. Provided there are no "unreasonable" damages to the property and its contents during your stay we will refund the deposit to you within 14 days after your departure. We fully accept little breakages like the odd glass etc, and this is not charged for.

 

We operate a "FIRM" cancellation policy. This is in line with our online booking portal listings.

• Cancel 60 days before check in = 100% refund

• Cancel 30-60 days before check in = 50% refund

• Cancel less than 30 days before check in = 0% refund.

You have the right to cancel any booking free of charge up to 24 hours after your initial booking is made.

 

If you have any questions, please do not hesitate to send us an email. We will keep your details on file and we will use them to send you information regarding your booking in the lead up to your stay, and your information will be sent to our property manager in Paphos who will use in an emergency only situation leading up to and during your stay. We may use your email to contact you with any promotions. Please let us know if you do not wish us to send you any marketing information.

 

LANTANA APARTMENT operates a NON-SMOKING Policy inside the property, and pets are not allowed. Check in is after 3pm and check out is before 10:00am on your day of departure.

 

We will send you a welcome booklet with information about your stay and the apartment, as well as information about the surrounding area to the best of our knowledge. Please keep checking our Social Media sites, and our website for updates.

 

​

-LEGALITIES-

Insurance & Safety Notice

Please note that it is the responsibility of all guests to arrange appropriate travel and medical insurance for the duration of their stay.

All guests use the apartment, swimming pool, and any associated facilities entirely at their own risk. The property owner accepts no liability for accidents, injuries, loss, or damage to personal belongings during your stay.

 

Liability Limitations:

We want you to have a relaxing and enjoyable stay, but please be aware of the following important points:

• We cannot accept responsibility for the loss of personal belongings during your stay or after departure.

• Neither we, nor our property management agents, accept liability for:

  • Loss or theft of valuables.

  • Injuries sustained in the apartment, on the property, or through the use of the swimming pool.

  • Any disturbance or inconvenience caused by building works or activities in neighbouring properties.

• Swimming Pool Use: The pool is used entirely at your own risk. Parents or guardians are fully responsible for supervising children at all times, particularly when they are near or in the pool.

• We cannot accept responsibility if the pool becomes unavailable due to maintenance, safety requirements, or circumstances beyond our control.

Thank you for your understanding and cooperation, and we wish you a wonderful stay.

 

 

Force Majeure & Booking Changes:  

Neither the Owners, the Property Management Team, nor any affiliated companies or representatives shall be held liable for any breach, delay, cancellation, or failure to perform obligations under this rental agreement where such circumstances arise due to events beyond our reasonable control.

These events may include, but are not limited to:

• Acts of God (such as natural disasters or extreme weather)

• Acts of the common enemy

• War, civil unrest, or public disturbance

• Strikes, industrial action, or lockouts

• Pandemics or epidemics

• Government restrictions or travel bans

• Any other unforeseen circumstances beyond our control

In such cases, we will make every reasonable effort to communicate with guests and offer suitable alternative dates where possible, but we cannot guarantee accommodation availability or compensation where circumstances are outside our control.

​

​​

Changes to Your Booking

While we do not anticipate making any changes to your booking once it has been confirmed, unforeseen circumstances may occasionally arise. Should it become necessary to amend or cancel your booking:

• We will notify you as soon as reasonably practicable.

• If we are required to cancel your booking, we will refund any payments you have made directly to us or through the booking platform.

• Please note that we cannot accept liability for any costs incurred with third parties, including but not limited to travel arrangements, entertainment, activities, or insurance.

For this reason, we strongly recommend that you arrange appropriate travel insurance to protect your holiday investment against unexpected disruptions.

Many thanks, and we look forward to hearing from you.

 

Hayley Turner
Company Director
Your Holiday Getaway Ltd.

​

-APARTMENT BOOKING INFORMATION-

​

Upon booking we confirm your payments. We do not send reminders for the second payment, so please make a note of the payment date.  In the run up to your rental period we will send you a welcome booklet on the villa and we will send you directions and the access details. Our prices are per week (7 nights) if your booking is for less than 7 nights you will still be charged the price for the whole week.  As a returning guest you will be entitled to a discounted rate if you book direct with ourselves.

Late bookings: We can accept bookings up to 3 clear days before your date of arrival.